Terms and Conditions

These terms explain how you may use the Resolved website and the terms on which we provide our services.

Resolved is a trading name of RESOLVED DIGITAL, ABN 39 294 620 140, based in Victoria, Australia. In these terms, “Resolved”, “we”, “us” and “our” refer to that legal entity. “You” means a website visitor or, where services are involved, the client identified in our proposal.

Contact: hello@resolveddigital.com

1. Website use and service agreements

The website-use provisions below apply to your use of this website. Browsing our website, sending an enquiry or requesting a free audit does not commit you to buying services or paying a fee.

Before a paid engagement begins, we will provide a proposal and a copy of, or clear link to, the applicable service terms. The proposal identifies the client, scope, deliverables, fees and timing. A service agreement forms when you expressly accept it by signature or email, or pay the requested deposit after being informed that payment constitutes acceptance. Anyone accepting on behalf of an organisation must have authority to do so.

The proposal and the version of these terms supplied before acceptance form the service agreement. Expressly agreed variations in the proposal or a separate service agreement prevail over inconsistent provisions here. Mandatory legal rights always prevail.

2. Using our website

You may browse our website and use it to learn about our services and make genuine enquiries. You must not use it unlawfully, submit malicious code or spam, attempt unauthorised access, interfere with its operation, impersonate others, or infringe another person’s rights.

We may take proportionate steps to restrict access where reasonably necessary to address misuse or a security risk. This does not remove any rights you have under a separate service agreement.

Unless otherwise identified, website text, designs and other content belong to us or our licensors. You may view and print reasonable extracts for your own personal or internal business use, with attribution and copyright notices retained. Commercial republication, resale or reuse requires permission, except where permitted by law. Client work shown in our portfolio remains subject to the relevant owner’s rights.

3. Website information and external links

We take reasonable care with website information but it may change or become outdated. General articles, free audits and estimates are not a substitute for advice tailored to your circumstances. A free audit is an initial assessment, not an exhaustive technical or compliance review.

Case studies describe particular engagements. Results vary between businesses and do not promise the same outcome for you.

Links to third-party websites are provided for convenience. We do not control their content or availability. An external link does not by itself mean we endorse the third party. These statements do not exclude responsibility that cannot lawfully be excluded.

4. Services and scope

Our services may include brand strategy, creative design, websites, landing pages, SEO, social content and Meta advertising management. Only the services and deliverables expressly listed in your accepted proposal are included.

Your proposal will identify relevant quantities, formats, milestones, revision allowances, support and exclusions. Hosting, domains, paid software, stock assets, editable working files, website source code and ongoing maintenance are included only where specified.

Quotes remain open for 30 calendar days unless stated otherwise. Changes to agreed scope or fees require written agreement by both parties.

5. Fees and payment

All fees are in Australian dollars. Your proposal will identify applicable GST and the total payable. We charge GST only where legally required.

Unless your accepted proposal specifies otherwise:

• One-off projects require a 50% deposit before work begins. The remaining 50% is payable on completion and before final handover or launch, after a reasonable opportunity to review the work.
• Setup fees are separately itemised and payable before setup begins.
• Monthly retainers are billed in advance. We issue recurring invoices at least seven calendar days before each service month, with payment due before that month starts. The first invoice is payable before commencement.
• Other invoices are payable within seven calendar days.

Deposits are advance payments credited against the agreed fee. Cancellation and refund entitlements are addressed below.

Advertising spend and approved third-party costs are separate from our management fees unless expressly included. We will disclose and obtain approval for additional costs before incurring them on your behalf.

6. Revisions and extra work

Unless otherwise stated in your proposal, each deliverable includes two consolidated revision rounds within the agreed brief. A round consists of one complete set of feedback from your authorised contact, followed by our revised version.

New concepts after approval, changed briefs, extra pages, additional campaigns, further revision rounds, and photo selection or copywriting beyond the agreed scope may incur additional fees. We will quote the cost and timing and obtain your written approval before starting extra work.

Correcting our errors or a failure to meet the agreed scope does not use your revision allowance or incur an additional fee.

7. Client inputs and approvals

You agree to provide reasonably required access, accurate business information, assets, permissions and feedback. You are responsible for having the necessary rights to materials you supply and for checking factual claims, offers and pricing. We remain responsible for our own work and will flag apparent issues we identify.

Please provide feedback or approval within five business days, or tell us when it will be available. Silence is not approval. We obtain written approval before launching a website or publishing new campaign content, except within an expressly approved ongoing publishing plan.

Delivery dates depend on timely inputs and approvals. If either party causes a delay, we will explain the impact and agree a reasonable revised timetable. After 20 business days without essential client input, we may give 10 business days’ written notice to pause or close the project. Any final charges must follow the cancellation provisions below.

8. Monthly retainers and reporting

Retainers operate month to month with no minimum term unless a different term is expressly agreed in your proposal. They cover defined services and capacity, not unlimited requests.

Unused hours or revision allowances do not roll over unless agreed otherwise, provided we made the capacity reasonably available and gave timely notice of essential missing inputs. Fixed deliverables do not expire simply because a month ends. If we fail to deliver agreed work for reasons within our control, we will arrange prompt completion or an appropriate credit or refund.

Campaign management and SEO retainers include a written monthly summary of completed work, available performance data and next actions, delivered within 10 business days after each service month. Meetings are included where specified in your proposal. Reporting for website care and design-only retainers follows the proposal.

Please request a pause at least 14 calendar days ahead. Pauses require written agreement on dates, scope and any continuing costs. We will consider requests reasonably. If a pause is not agreed, your normal cancellation rights remain available.

9. Advertising and results

You retain control of your business accounts, domains and customer data. Where possible, accounts are created in your name and you grant us the permissions needed to perform the services.

Advertising spend is paid directly to the platform unless otherwise agreed. We obtain written approval of budgets and increases, manage campaigns within approved limits and promptly investigate unexpected charges.

We provide services with reasonable care and skill but do not guarantee specific leads, sales, rankings, revenue or advertising returns. Performance depends on factors including your offer, budget, competition and platform systems. Forecasts are estimates. Platform issues may affect delivery; we will notify you and take reasonable steps within our scope to address them. This does not excuse our breach or negligence.

10. Ownership and handover

You retain ownership of materials and data you provide and grant us a limited licence to use them to perform the services.

On full payment for the relevant final custom deliverable, we assign to you the intellectual property rights we own in it. We will arrange necessary contributor rights and reasonable assistance to document the transfer. Paid deliverables are not withheld because of an unrelated disputed invoice.

Our pre-existing tools, reusable templates and methods remain ours. Where embedded in a final deliverable, we grant you a perpetual, worldwide, non-exclusive, royalty-free licence to use and adapt them as needed to use that deliverable, including through another service provider. Third-party materials remain subject to their licences; we will disclose relevant restrictions and ongoing costs before use.

Unused concepts and internal working files are excluded unless expressly included in the proposal. We provide the agreed final files, access and handover information. We seek separate written permission before using your name, work or results in our portfolio or marketing.

11. Confidentiality and personal information

Both parties must protect confidential information received during an engagement and use it only for the services or to exercise legal rights. Disclosure is permitted to personnel or advisers who need it and owe confidentiality duties, or where legally required. Information already public through no breach, independently developed or lawfully received without restriction is excluded.

We use personal information submitted through website enquiries to respond and manage the enquiry. An enquiry does not by itself subscribe you to marketing communications. Further information about website data collection, cookies and third-party tools must be provided in the privacy information made available where data is collected.

For client engagements, each party must comply with privacy laws applicable to it. We restrict access to client data, use reasonable security measures and promptly notify you of suspected incidents affecting that data. We will not sell your customer data or upload confidential information or identifiable customer data to generative AI tools without written permission and agreed safeguards.

You are responsible for necessary permissions and notices for information you supply. Before enabling tracking tools or material data integrations, we will agree the relevant implementation and privacy responsibilities. These terms do not replace a privacy policy or any necessary data-processing agreement.

12. Support and maintenance

Ongoing hosting, backups, monitoring, updates and maintenance are included only where specified. We will correct reproducible defects in our delivered website work reported within 30 days of launch without additional charge. New features, client changes and unrelated third-party faults require separate agreement.

This support window does not limit statutory rights or remedies for our breach. Where we use qualified subcontractors, we require appropriate confidentiality and remain responsible for their services.

13. Late payments

If you dispute an invoice, please explain the issue promptly and pay any undisputed amount when due. We will investigate in good faith.

For overdue undisputed amounts, we may pause affected services after at least seven calendar days’ written notice and a reasonable opportunity to pay. We will explain foreseeable effects. We will not delete your data, lock you out of your own accounts or withhold paid deliverables as leverage. No unspecified automatic interest or collection penalty applies.

14. Cancellation and refunds

Either party may cancel a monthly retainer on 30 calendar days’ written notice. Services and fees continue during notice unless otherwise agreed. The final recurring fee is prorated to the termination date, with excess advance payments refunded.

You may cancel a one-off project by written notice. You pay a reasonable amount for work properly completed and unavoidable third-party costs you approved. Charges are calculated using agreed milestones or rates, or a fair proportion of the project fee where none apply, and cannot exceed the agreed fee for that work. We provide an itemised account, avoid double charging and take reasonable steps to minimise costs. We do not automatically retain the whole deposit or charge for all unfinished work.

Either party may terminate for a material breach not remedied within 14 calendar days of written notice. Immediate termination is available for a serious breach incapable of remedy or where continued performance would be unlawful. If we end a project for convenience, we provide reasonable notice and cooperate on handover without charging for unperformed work.

We will reconcile payments and refund excess amounts within 14 calendar days of termination. We will hand over paid completed deliverables, paid usable work in progress, client materials and relevant account access. Additional transition work requires your approval of a quote. Mandatory cancellation and refund rights remain unaffected.

15. Australian Consumer Law and liability

Nothing in these terms excludes, restricts or modifies rights, guarantees or remedies that cannot lawfully be excluded, including under the Australian Consumer Law.

Where applicable, statutory guarantees include services being supplied with due care and skill, fitness for a disclosed purpose and supply within a reasonable time where no time is fixed. Statutory remedies apply despite other payment, approval, support or cancellation provisions.

Each party remains responsible under applicable law for loss caused by its breach, negligence or unlawful conduct, taking account of the other party’s contribution and reasonable steps to reduce loss.

16. Complaints and disputes

Please contact hello@resolveddigital.com with details of any complaint and the outcome you seek. For service disputes, authorised representatives will try to resolve the issue within 14 calendar days. If unresolved, the parties may agree to mediation, including through the Victorian Small Business Commission where available.

This process does not prevent urgent relief, complaints to regulators, statutory remedies or access to a competent court or tribunal.

17. Updates and governing law

We may update these website terms and will identify the updated date. Website-use changes apply prospectively after publication. Changes to an existing service agreement require both parties’ written agreement; publishing revised terms does not automatically change that agreement.

Victorian law and applicable Commonwealth law govern these terms. The parties submit to the non-exclusive jurisdiction of competent Victorian courts and tribunals without displacing mandatory rights elsewhere. An unenforceable provision is severed only to the extent possible without changing the agreement’s essential purpose.

Service notices must be sent to hello@resolveddigital.com or the client notice address in the proposal. A bounced email is not effective notice. Business days exclude weekends and Victorian public holidays.

18. Contact

For questions about these terms, contact Resolved at hello@resolveddigital.com.